BREXIT UPDATE. We cannot be responsible for any tariffs, duties or VAT imposed when we send things abroad. Not least because it is impossible for us to know how much they will be nor even who to pay. This is a new (and stupid) situation so we have no idea how this will affect us, but we will add the necessary documentation to the outside of parcels. We suspect the impact will be low.
We aim to send mail-order books within a week but please allow up to ten working days. Certain online retailers claim to deliver books almost immediately, but the convenience of this is bought at a very heavy cost to their staff and suppliers: we have no intention of operating in this way, so we ask for your understanding. If you do not receive your books within this period (plus the actual mailing time), please write to: firstname.lastname@example.org.
We mail using robust purpose-made book packaging.
Foreign orders are sent by airmail and domestic by first-class post.
Orders worth over £100 will be sent by tracked post and will need to be signed for, if you want tracking for lower cost orders contact the email above. It costs around £12 extra.
Multiple book orders are aggregated by weight so as to keep postal costs as low as we can. (Even so, the prices now charged for mailing from the UK can seem absurdly high, unfortunately there is nothing we can do about this.) The maximum we can send automatically is 2 kilos. So if your order comes to more than that the site will not accept the order. You can then either split your order so that we send several parcels, or contact us about a special mailing at the email above.
Use this email for any other order queries or for trade orders for titles that are not handled by our distributors.
Apologies, but we do not ship to Brazil or Mexico, due to a high proportion of lost parcels in the past. Note also that parcels sent to Canada seem to take much longer than to anywhere else.